News

Take a Look at Our New Features!

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Our New Features A couple of months ago our ListenPort team launched an anticipated new feature: email messaging. Our users requested the ability to get feedback from customers and patients delivered right to their phones or dashboards through email in addition to the SMS messaging that was already in place, and we listened! We wanted to keep the new features rolling, of course, so we’re writing today to let you know that we’ve added a few more – and we can’t wait to tell you about them: SMS text notifications for incoming customer feedback. Want to be alerted to incoming […]

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We’re a Small Business Awards Nominee – Thanks to you!

Small Business Awards Nomination for ListenPort

We’re excited to share the news that the Loudoun County Chamber of Commerce has named us as a finalist for their annual Small Business Awards. Many thanks to them and to you – this wouldn’t be possible without your support! We’ve proudly been a Northern Virginia small business since 2013, and we know we’re in great company. The Loudoun County Chamber of Commerce is unparalleled in their advocacy on behalf of the small-business community, and as we’ve seen this area flourish in recent years, we’ve been honored for the opportunity to work with them and other dedicated small-business leaders in service of their mission. […]

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Share Your Feedback – Big Love Could Mean an iPad Mini!

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We think good news is best shouted from rooftops, and we’re ready to hear yours. Share your feedback with us throughout the month of October as part of our awesome Spread the Love contest. We want to know all about your most awesome, kind, funny, and just-what-we-needed commentary from customers and patients using ListenPort’s diverse engagement platform to communicate their experiences with you. Are you in? Great! Here’s everything you need to know about our fab October contest and how to share your feedback to be in the running for that sweet grand prize: The contest starts October 1, 2014 and runs […]

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Posh Seven Studios Gives Women’s Start-Ups Room to Grow

Publisher Hulya Aksu says that when she launched her magazine, I Am Modern, in the basement of her Broadlands home eight years ago, it was profitable “from day one,” but she thinks it would have grown faster if she had moved her business out of the basement sooner. With that experience in mind, Aksu recently opened Posh Seven Studios in Ashburn and is making it available as a shared workspace for female entrepreneurs. The bright, open studio has desks, sofas, chairs, and a conference room for her tenants to share. Aksu is also offering “lunch and learn” seminars and networking events to […]

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Spread the Word, Members, and Earn Monthly Account Credits!

Referral

We’re absolutely thrilled to be growing our community to help even more businesses connect meaningfully with customers and patients who are eager to share their voices. We’re no strangers to the powerful impact of positive word-of-mouth marketing, and it means a lot to us when members of our ListenPort family recommend our portal to other companies who would benefit from being a part of what we’re doing here. But we’d never ask anyone to work for free! We want to show our appreciation for all that bragging you’re doing, ListenPort Users! Our updated referral program rewards ListenPort members with monthly […]

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Case Study: Managing Online Reputation in a Healthcare Setting

CriticMania

Merchant: Nova Medical Group Location: Northern Virginia Size: 4 Locations Platforms: Demandforce, CriticMania, Binary Fountain The Bottom Line: Online reputation management is becoming increasingly important within the healthcare community. The days when a family physician could expect to grow a general practice through referrals and word-of-mouth alone are numbered. As the healthcare industry evolves, it’s becoming increasingly common for physicians to utilize hyperlocal tools for both patient acquisition and retention. As the public relations director at Nova Medical Group, one of the largest integrative primary care practices in Northern Virginia, Melanie Schmidt is responsible for spearheading the group’s digital marketing […]

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7 Mobile Tools for Customer Communication

When it comes to customer service, convenience is everything. Businesses that expect customers to reach out with questions in person or via telephone are taking the wrong approach. Fifty-six percent of American adults now have a smartphone, and more than half of those consumers say they would prefer using a mobile customer support app over calling a contact center for help. Here are seven tools that local merchants can use to communicate with customers and answer questions about product availability, hours of operation, location, and other basic support information. 1. CriticMania: Respond instantly to private customer questions. CriticMania is a […]

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BusinessRx: CriticMania

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The entrepreneur Hulya Aksu spent nearly a decade as a publisher of regional lifestyle magazines in Northern Virginia. In working with small and medium-size retailers and service providers, she became well aware of their feelings toward online review sites, such as Yelp, where one negative review can wield a huge blow to business. Aksu’s contacts knew customer service and good word of mouth from existing customers were the best ways to retain and attract new business. But how do you get people to talk to you instead of some third-party Web site? An answer came to her when she was […]

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